Terms & Conditions

These Terms and Conditions govern the use of the cassida.kz online store, as well as the ordering, payment, delivery, and return of products. By placing an order on the website, you confirm your agreement with these rules. The online store operates in accordance with the legislation of the Republic of Kazakhstan, including the Law "On Protection of Consumer Rights" and the Civil Code of the Republic of Kazakhstan.

1. Order Placement

An order is considered accepted after it is confirmed on the website or by a manager. The store reserves the right to request additional information necessary for processing and delivery. Information about products, prices, and stock availability may be updated without prior notice.

2. Payment

Payment is made through available payment services (Kaspi, Halyk, Freedom Pay, Apple Pay, and others). All payments are processed through secure payment systems. The store does not store bank card data.

3. Delivery

Delivery is carried out across the Republic of Kazakhstan via transportation companies. Delivery time and cost depend on the selected carrier. Responsibility for delivery times lies with the transportation company.

4. Returns and Exchanges

Returns and exchanges are carried out in accordance with the Law of the Republic of Kazakhstan “On Protection of Consumer Rights.” Products of proper quality may be returned if they have not been used and if the packaging, seals, and original appearance are preserved. Products of improper quality may be returned or exchanged after inspection. Refunds are issued using the same payment method unless otherwise agreed by the parties.

5. Warranty

Warranty obligations are determined by the product manufacturer. Warranty-related claims are reviewed in accordance with the manufacturer's terms and applicable regulations.

6. Privacy

Personal data is processed in accordance with the Law of the Republic of Kazakhstan “On Personal Data and Its Protection.” The store does not transfer customer data to third parties except as required by law or necessary for order fulfillment (e.g., transferring shipping information to the carrier).

7. Limitation of Liability

The store is not liable for website interruptions caused by technical issues or actions of third parties. All information on the website is provided “as is” and may be updated without prior notice.

8. Final Provisions

The store reserves the right to amend these Terms and Conditions. The current version is always available on the website. Continued use of the website constitutes acceptance of the updated rules.

If you have any questions regarding the store’s terms of service, please contact our support team.